Leading UK tile specialist Walls and Floors has appointed Panther Logistics, an AIT Worldwide Logistics company, as its dedicated two-person delivery partner in a bid to enhance the delivery experience for its customers across the country.
As a part of the relationship moving forward, the Northampton-based company will be providing its standard two-person white glove delivery services, which includes next day delivery to 98 per cent of the UK and delivery to room of choice.
Having launched over 35 years ago out of a small garage and with a single van to its name, Walls and Floors has grown to become a trailblazer in the tile industry, expanding its product range in line with latest trends and procuring products from across the globe.
Fast forward to the present day and the award-winning tiling brand now boasts a distribution centre situated in the heart of England, a store in the Midlands, and has been named as one of the leading e-commerce websites in the Home & DIY sector, having recently been listed in the internet Retailing Top 500 companies.
Walls and Floors also now holds over 20 million ceramic and porcelain tiles in stock and sells over 3,000 products suited to all Home DIY, Trade, Wholesale and Specification needs.
Having moved away from its pre-existing delivery partner, Walls and Floors appointed the AIT Logistics two-person delivery specialist in order to take the customer delivery experience to the next level, solidifying its commitment to providing exceptional service and convenience to its customers nationwide.
Having expanded their product range to include wall panelling, Panther Logistics has also been selected to help facilitate a smooth transition into this increasingly popular sector.
Samuel Scott, Sales Director at Panther Logistics commented: “We are delighted to have been appointed as Walls and Floors’ dedicated two-person delivery partner moving forward, a company which has fast-become the most recognisable names in the tiling space.
“We understand that a brand’s choice of a delivery partner holds significant importance in shaping the customer experience, therefore through adopting our two-person delivery services, Walls and Floors customers can expect not only swift and reliable delivery but can also benefit from the added convenience of having their orders brought directly to their room of choice, ensuring a hassle-free and flexible experience from start to finish.
“This partnership with Walls and Floors signifies a significant milestone for both businesses and very much underscores our shared commitment to delivering exceptional service and exceeding customer expectations now and in the years to come.”
Adrian McGothigan, General Manager at Walls and Floors also added: “The last few years has brought about a significant paradigm shift whereby the delivery process has fast become a critical component of a consumer’s overall buying experience. Customers not only demand high-quality products, but they also expect seamless and convenient delivery options that align with their busy lifestyles – with speed, reliability, and flexibility becoming key considerations when making their purchasing decisions.
“As a company that looks to continually innovate and elevate the standards of customer service from the point of order right through to delivery, Panther Logistics stood out as they shared similar values and have a proven track record in delivering exceptional service.
“After expanding our product range to include wall panelling, we wanted an experienced delivery partner with the network and infrastructure to help us deliver the same quality-led service that customers have come to know and expect, and we believe that Panther are the perfect partner to facilitate this.”
